Refund policy

To be eligible for a return, you must contact customer service within 48h of receiving the parcel, providing reason of return. Your item must be unused in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@organicruls.co.uk. 

Once we receive your item ,we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund and if your return is approved , we will initiate a refund to your original method of payment within 10 business days.

You can always contact us for any return question at info@organicurls.co.uk.

Damages and issues
Please contact our customer service within 48h of receiving your parcel with pictures of the damage or defective item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Please contact our customer service at info@organicurls.co.uk.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@organicruls.co.uk.